Help Center

Recovery Certificates

Looking for answers to questions on our Recovery Certificates?

How can I request a refund for my Covid-19 Recovery Certificate?

If our team decides that a Covid-19 Recovery Certificate is not suitable for you based on the information you've provided us, we'll issue a full refund for your Recovery Certificate. Please note: We won’t be held liable and are unable to...

By James Bailey
  • Updated

Can I use a home antigen lateral flow test as proof of my positive Covid-19 test?

Photos of antigen lateral flow tests cannot be accepted because the test results cannot be verified. Antigen lateral flow test results can be accepted from an approved provider or laboratory that has verified them, for example, antigen t...

By James Bailey
  • Updated

What if my evidence is rejected?

If you're deemed ineligible for a Covid-19 Recovery Certificate by our team, a full refund will be issued. If your application was submitted incorrectly, we'll work with you to rectify the issue and resubmit your application. If there's ...

By James Bailey
  • Updated

How can I send the evidence of my Covid-19 positive test to you?

You can upload the evidence of your positive Covid-19 test during the application process. PDFs can be uploaded as well as screenshots/photos of NHS test results. For PDFs, screenshots and photos the following must be displayed: Your fu...

By James Bailey
  • Updated

What types of positive Covid-19 test results are accepted for Proof of Recovery?

This depends on what test types your destination accepts. Some countries only accept NAAT tests (e.g. PCR, TMA or LAMP), while others accept antigen lateral flow test results if an approved provider has verified them (e.g. they have prod...

By James Bailey
  • Updated

Where can I use my Covid-19 Recovery Certificate?

Many countries now accept a Covid-19 Recovery Certificate in place of a negative Covid-19 test. These countries include the USA, Canada, Australia and some participating member countries of the EU. Please check our destination tracker or...

By James Bailey
  • Updated

What does my Covid-19 recovery certificate contain?

Please see an example of Covid-19 Recovery Certificate here. It also contains a QR code to validate its authenticity.

By James Bailey
  • Updated

How fast can I get my Covid-19 Recovery Certificate?

We offer 2 services for the delivery of your Covid-19 Recovery Certificate: *Express Delivery: £89 - You'll receive your certificate within 3 hours. Standard Delivery: £59 - You'll receive your certificate within 24 hours. Your certifi...

By James Bailey
  • Updated

Who can get a Covid-19 Recovery Certificate?

All adults and children (over 5) in the UK, regardless of vaccination status, who have evidence of a positive Covid-19 test result within the last 7-180 days and have fully recovered from Covid-19. Each application is individually review...

By James Bailey
  • Updated

How long is a Covid-19 Recovery Certificate valid for?

A Covid-19 Recovery Certificate is valid from 7 days after your positive Covid-19 test up to 180 days. Please remember to check the validity period of your chosen destination as these are subject to change. Some countries only accept Cov...

By James Bailey
  • Updated

How long after my positive Covid-19 test can I apply for a Covid-19 Recovery Certificate?

You can apply after 7 days have passed since your positive Covid-19 test, provided you have been free of symptoms for 48 hours. If you are still unwell after 7 days then it's unlikely you have recovered yet. Your symptoms will be assesse...

By James Bailey
  • Updated

What is a covid recovery certificate?

A Covid-19 Recovery Certificate, also known as Proof of Covid Recovery, a Covid Recovery Letter or Proof of Natural Immunity, confirms that you have recently had Covid-19 and have recovered so are likely to be protected against Coronavir...

By James Bailey
  • Updated

Can I travel to Australia with a Covid-19 Recovery Certificate?

Yes, if you have recovered from Covid-19 within the last 30 days before your scheduled flight. We strongly recommend all travelers check the requirements of all airlines and countries and add any additional information required when they...

By Dean
  • Updated

Can I travel to Spain, Germany, France, Italy or other European countries with a Covid-19 Recovery Certificate?

We aim to produce certificates that are accepted for travel to the EU, however, we strongly advise all travelers to check the EU travel guidelines before purchasing as not all EU countries have the same entry rules. Across the EU, countr...

By Dean
  • Updated

Can I travel to the United States with a Covid-19 Recovery Certificate?

We produce certificates that are accepted for travel to the USA according to the CDC, however, we strongly advise all travelers to check the US Government website before purchasing.

By Dean
  • Updated