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How can I request a refund for my Covid-19 Recovery Certificate?

James Bailey
James Bailey
  • Updated

If our team decides that a Covid-19 Recovery Certificate is not suitable for you based on the information you've provided us, we'll issue a full refund for your Recovery Certificate. 

To claim a refund please complete this form.

Please note: We won’t be held liable and are unable to refund you if you don't review the entry requirements for your travel destination or your particular airline policy before you travel and are subsequently refused entry. To avoid this, we recommend you check their requirements before purchasing a Covid-19 Recovery certificate.

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