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What if my evidence is rejected?

James Bailey
James Bailey
  • Updated

If you're deemed ineligible for a Covid-19 Recovery Certificate by our team, a full refund will be issued.

If your application was submitted incorrectly, we'll work with you to rectify the issue and resubmit your application.

If there's any doubt over the validity of the evidence you provide, your application will be rejected. If there are signs of tampering with your positive Covid-19 test result, you will be banned from our service, and a refund will not be given.

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