Help Center

What happens when I arrive?

  • Updated

Please arrive on time and no earlier than 10 mins before your scheduled appointment time. This will help us stay in line with the government's social distancing guidelines.

When you arrive you will have your temperature taken, anyone with a temperature over 38 degrees will be asked to go home immediately and self isolate. You will have to reschedule your appointment 7+ days later and may have to pay a rescheduling fee of £50 to cover the administrative cost involved with the test. Please do not come to the center if you are feeling unwell. If you do feel unwell you can reschedule your appointment up to 24 hours before free of charge to a later date.

Please bring ID with you so that we can verify your identity, this is important for our data recording procedures and receiving your certificate of results.

Please also come wearing appropriate PPE like a face mask, glasses and gloves. These are not essential but are preferred to help keep our staff healthy and safe.

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